Return Policy
Return Policy Overview
We are committed to providing a seamless shopping experience for our customers.
Prior to dispatch, each product is subjected to an extensive Quality Inspection Process to ensure adherence to our high standards.
We advise customers to verify their measurements carefully before making a purchase due to the variance in sizing standards across different items. For products lacking a specific size chart, customers are encouraged to engage with our online support team by clicking on the "Chat" function.
In the event of receiving an item that is defective, damaged, incorrectly sized, or not the product ordered, we implore you to contact us without delay. We pledge to offer solutions within 1 working day. It is important to note that returns or exchanges will not be facilitated without justification for the aforementioned conditions.
Returns must be sent back to us for processing. Upon receipt of the returned item(s), we will initiate the resolution process within 5 business days and proceed with a refund within the subsequent 10 working days. Please be informed that shipping fees are non-refundable as they constitute the cost for each delivery service utilized. Our warranty period extends for 15 days post-purchase, beyond which, our services will not be available.
Conditions for Return
Due to sanitary reasons, items such as underwear, bodysuits, swimwear, and accessories are excluded from returns and refunds. Returned merchandise must be in pristine condition, unworn and unused. Returns of damaged, laundered, or altered merchandise will be rejected. Customers are required to notify our customer service team of their intent to return, citing specific reasons, prior to dispatch. Our policy does not accommodate Freight To Collect (FTC) service for returns, thus shipping costs will be borne by the customer. Items purchased using coupons are ineligible for returns or exchanges. For transactions involving coupons and another payment method, only the portion exceeding the coupon value may be refundable.
Procedure for Returns
- Initiate contact with Customer Service, providing your Account Email Address, a detailed description of the issue, your request, and photographic evidence.
- Await order return confirmation.
- Dispatch the return package to the specified address, subsequently emailing us the tracking information.
- An automatic refund will be processed within 10 working days following the receipt and inspection of the return.
*We emphasize that return requests may not be approved unconditionally. Prior to submission, it is essential for customers to review our Refund and Return Policy, which delineates the conditions under which returns are accepted.
Contacting Us
To report an issue, please supply your order account email address and order number, followed by an exhaustive description of the concern. For items that are defective, incorrect, or not as described, we request the inclusion of clear photographic or video evidence. Prior to returning any items, confirmation of all pertinent details with our Customer Service team via email is required.
*Please note: At present, we are unable to provide a complimentary returns service. Consequently, customers are responsible for the return and exchange shipping fees. We recommend the use of a standard shipping service that offers tracking for the return.
Timeline for Compensation
For returned goods, we allocate 5 business days from the date of receipt to process the solution, with a refund following within 10 working days thereafter.
Should you require additional assistance, please reach out to 'Contact Us'. Our commitment is to support you, with a response to all inquiries guaranteed within 24 hours.